Terms of Service

These Terms of Service govern your use of the Redactli data anonymization service.

Last updated: January 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE USING REDACTLI.

BY USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS.

IF YOU ARE IN THE UNITED STATES, THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 14).

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of Redactli (the "Service"), a data anonymization tool operated by Redactli, ABN 56439566896 ("we", "us", "our", or "Redactli"). The Service allows users to anonymize sensitive data before sharing with third-party artificial intelligence platforms. The Service is available through multiple channels including a web application, Google Sheets add-on, and Microsoft Excel add-in (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

2.1 What Redactli Does

Redactli is a software tool designed to assist users in anonymizing sensitive data contained in CSV files. The Service uses deterministic encryption to replace identifiable values with anonymized placeholders, enabling users to share data with AI platforms while reducing privacy risks.

2.2 Privacy-by-Design Architecture

The Service operates on a privacy-by-design architecture. Your raw data is processed locally and is never transmitted to or stored on Redactli servers:

  • Web application: Data is processed entirely within your web browser
  • Google Sheets add-on: Data is processed within Google's infrastructure and is subject to Google's privacy practices
  • Excel add-in: Data is processed within Microsoft's infrastructure and is subject to Microsoft's privacy practices

In all cases, Redactli servers receive only the specific column values you select for anonymization—never your complete dataset. We store only:

  • Your account login credentials (managed by our third-party authentication provider)
  • Encryption keys necessary for the reversal feature (for paid users only)
  • Basic usage metadata required for service operation and billing

2.3 Limitations of the Service

IMPORTANT: The Service is an assistive tool only. You acknowledge and agree that Redactli:

  • Does NOT guarantee complete, perfect, or legally sufficient anonymization of all data
  • Does NOT detect all forms of personally identifiable information (PII) or sensitive data
  • Does NOT provide legal, regulatory, privacy, or compliance advice
  • Does NOT ensure compliance with any specific privacy law or regulation including but not limited to GDPR, CCPA, HIPAA, or similar laws
  • Does NOT replace the need for professional privacy assessment, data protection impact assessment, or legal counsel
  • May fail to detect custom field names, free-text data, indirect identifiers, or data combinations that could enable re-identification

3. User Responsibilities

3.1 Verification of Output

YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING ALL ANONYMIZED OUTPUT BEFORE SHARING IT WITH ANY THIRD PARTY, INCLUDING AI PLATFORMS.

You must independently verify that the anonymized output meets your specific requirements and complies with all applicable laws before use. We strongly recommend manual review of anonymized data before sharing.

3.2 Authority and Compliance

By using the Service, you represent and warrant that:

  • You have the legal authority and all necessary rights to process the data you upload
  • Your use of the Service complies with all applicable laws, regulations, and contractual obligations
  • You have obtained any necessary consents, authorizations, or legal bases for processing personal data
  • You will not use the Service for any unlawful or prohibited purpose
  • You are not subject to sanctions or located in a sanctioned jurisdiction

3.3 Regulated Industries and Special Categories of Data

IMPORTANT WARNING FOR REGULATED INDUSTRIES: If you operate in a regulated industry or process special categories of data, you acknowledge that:

  • The Service has NOT been certified for compliance with HIPAA, PCI-DSS, SOC 2, FedRAMP, GDPR Article 35 requirements, or any other specific regulatory standard
  • You are SOLELY responsible for determining whether the Service is appropriate for your regulatory requirements
  • You MUST consult with qualified legal and compliance professionals before using the Service with regulated data
  • The Service may not be suitable for processing health data, financial data, children's data, or other specially protected categories

3.4 Third-Party Platform Compliance

When using the Service through Google Sheets or Microsoft Excel, you acknowledge that:

  • Your use is also subject to Google's Terms of Service and Google Workspace Marketplace Terms, or Microsoft's Terms of Service and Microsoft AppSource Terms, as applicable
  • You are responsible for compliance with those third-party terms
  • We are not responsible for the availability, functionality, or security of Google or Microsoft platforms
  • Data processed through add-ons may be subject to Google's or Microsoft's data practices in addition to ours
  • Add-on availability may be affected by Google's or Microsoft's policies, review processes, or platform changes

4. Account Terms and Payment

4.1 Account Registration

You must create an account to use certain features of the Service. You agree to provide accurate, current, and complete information and to keep your account credentials secure. You are responsible for all activity under your account and must notify us immediately of any unauthorized access.

4.2 Subscription Tiers

The Service offers free and paid subscription tiers. Free tier users may anonymize data but cannot reverse the anonymization. Paid tier users may access additional features including the reversal feature, subject to their subscription terms and usage limits.

View detailed pricing and features →

4.3 Payment and Refunds

Paid subscriptions are billed in advance on a recurring basis. All fees are stated in the currency displayed at checkout and are non-refundable except as required by applicable law or as expressly stated in these Terms.

For EU/UK consumers: You have the right to withdraw from a digital service purchase within 14 days. However, by using the Service immediately upon purchase, you expressly consent to waive this right of withdrawal. If you have not used the Service, you may request a refund within 14 days of purchase.

4.4 Price Changes

We reserve the right to modify pricing with at least 30 days' notice. Price changes will take effect at your next billing cycle after the notice period.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including its software, code, design, features, documentation, and all related intellectual property, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. These Terms grant you only a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

5.2 Your Data

You retain all rights to your data. We do not claim ownership of any data you process using the Service. Because your raw data is processed client-side and never transmitted to us, we do not access, use, or store your underlying data.

6. Disclaimer of Warranties

6.1 "As Is" Basis

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

6.2 Specific Disclaimers

We specifically disclaim, to the fullest extent permitted by law:

  • All implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Any warranty that the Service will be uninterrupted, timely, secure, or error-free
  • Any warranty that the Service will detect or anonymize all sensitive data or PII
  • Any warranty that anonymized output will prevent re-identification under all circumstances
  • Any warranty that the Service will meet your specific requirements or achieve any particular result
  • Any warranty regarding the accuracy, reliability, or completeness of any anonymization

6.3 Regional Variations

For consumers in the European Union, United Kingdom, Australia, and other jurisdictions: Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply only to the extent permitted by applicable law. You may have additional statutory rights that cannot be waived.

7. Limitation of Liability

7.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, exemplary, or punitive damages
  • Loss of profits, revenue, data, goodwill, or business opportunities
  • Cost of substitute services or procurement costs
  • Damages arising from data breaches, privacy incidents, or security failures
  • Damages arising from regulatory investigations, fines, penalties, or enforcement actions
  • Damages arising from inadequate, incomplete, or failed anonymization
  • Damages arising from re-identification of anonymized data by third parties
  • Any damages arising from your use or inability to use the Service

This exclusion applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

7.2 Cap on Liability

TO THE EXTENT ANY LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

(a) The total amount you actually paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or

(b) One hundred US dollars (USD $100.00)

7.3 Basis of the Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the disclaimers and limitations of liability set forth herein, that these provisions allocate risk between the parties, and that they form an essential basis of the bargain between us.

7.4 Regional Variations

For consumers in the European Union and United Kingdom: Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law including under the Consumer Rights Act 2015 (UK) or EU consumer protection directives.

For consumers in Australia: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your contract and receive a refund. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

For consumers in certain US states: Some states do not allow limitations on implied warranties or exclusion of certain damages. In such states, the above limitations apply only to the extent permitted by applicable state law.

8. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Redactli and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your access to or use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law, regulation, or third-party right
  • Any data you process using the Service
  • Any claim by a third party related to data you processed using the Service
  • Your failure to obtain necessary consents or authorizations for data processing

For consumers in the EU/UK: This indemnification obligation applies only to the extent you have acted negligently or in breach of these Terms, and does not require you to indemnify us for our own negligence or breach.

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

9.2 Data Processing

Because your raw CSV data is processed entirely within your browser and is never transmitted to our servers, we do not act as a data processor with respect to your underlying data. You remain the sole data controller responsible for all data you process using the Service.

9.3 Your Obligations as Data Controller

You are responsible for:

  • Ensuring you have a valid legal basis for processing any personal data
  • Providing any required notices to data subjects
  • Responding to data subject requests
  • Conducting any required data protection impact assessments
  • Complying with all applicable data protection laws

10. Termination

10.1 Termination by You

You may terminate your account at any time by discontinuing use of the Service and contacting us to request account deletion. Termination does not entitle you to any refund of prepaid fees except as required by applicable law.

10.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. We will endeavor to provide reasonable notice where practicable, except in cases of suspected fraud, abuse, or violation of these Terms.

10.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. The following sections shall survive termination: Sections 5 (Intellectual Property), 6 (Disclaimer of Warranties), 7 (Limitation of Liability), 8 (Indemnification), 13 (Governing Law), 14 (Dispute Resolution), and 15 (General Provisions).

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service and updating the "Last Updated" date. For material changes that negatively affect your rights, we will endeavor to provide at least 30 days' notice.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

12. Electronic Communications

By using the Service, you consent to receiving electronic communications from us. These communications may include account notices, transactional information, and other information concerning or related to the Service. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements.

13. Governing Law

13.1 General

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions.

13.2 Regional Variations

For users in the European Union: If you are a consumer habitually resident in the EU, you will benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

For users in the United Kingdom: If you are a consumer habitually resident in the UK, these Terms are governed by English law, and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in either Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in either Northern Irish or English courts.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@redactli.com and attempt to resolve the dispute informally for at least 30 days.

14.2 Arbitration Agreement (United States Users)

FOR USERS LOCATED IN THE UNITED STATES: You and Redactli agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual action in small claims court if the claims qualify.

The arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures, or by another mutually agreed arbitration provider. The arbitration shall be conducted in English, and judgment on the award may be entered in any court having jurisdiction.

14.3 Class Action Waiver (United States Users)

FOR USERS LOCATED IN THE UNITED STATES: YOU AND REDACTLI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

If this class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void, and all disputes shall be resolved in court.

14.4 Opt-Out Right (United States Users)

You may opt out of the arbitration agreement and class action waiver by sending written notice to legal@redactli.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out.

14.5 Jurisdiction for Non-Arbitrable Claims

For any claims not subject to arbitration (including claims by users outside the United States), you agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia, subject to the regional variations described in Section 13.2.

14.6 EU Online Dispute Resolution

For consumers in the European Union: You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to resolve disputes. However, we are not obligated to participate in dispute resolution proceedings before a consumer arbitration body.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their successors and assigns.

15.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemic, government actions, or failures of third-party services.

15.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

15.7 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and sanctions programs maintained by the U.S. Treasury Department's Office of Foreign Assets Control.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@redactli.com

Legal inquiries: legal@redactli.com

Website: www.redactli.com

BY USING REDACTLI, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Definitions

"Anonymization" or "Anonymize" means the process of replacing identifiable data values with pseudonymous or encrypted placeholders using the Service.

"Data Controller" means the natural or legal person who determines the purposes and means of the processing of personal data.

"Personal Data" or "PII" means any information relating to an identified or identifiable natural person, as defined under applicable data protection laws.

"Service" means the Redactli web application and all related services, features, and functionality provided by us.

"User," "You," or "Your" means any individual or entity that accesses or uses the Service.

    Terms of Service - Redactli | Redactli